This Privacy Policy outlines how NailGlow Supplies ("we", "our", "us", or the "Site") collects, uses, and shares your personal information when you visit our website (nailglow.com.au), engage with our services, make purchases, or otherwise communicate with us. For the purposes of this policy, “you” refers to any individual interacting with our Services, whether as a customer, site visitor, or any other user whose information is gathered under this policy.

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Please take the time to review this policy carefully. By continuing to use our Services, you agree to how we collect and manage your data as described here. If you do not agree, we ask that you refrain from using our Services.

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Updates to This Policy

We may revise this policy periodically to reflect operational, legal, or regulatory changes. Any updates will be posted on our Site along with a new “Last Updated” date, and we’ll take necessary steps required by applicable law.

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Collection and Use of Personal Information

In order to deliver our Services, we collect personal information from various sources, depending on your interaction with us. This may include communications, purchases, or browsing behavior on our website.

Besides the specific purposes outlined below, we may use your data to provide customer support, enforce our terms, comply with legal requirements, and protect the integrity of our Services and users.

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Types of Information We Collect

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The personal information we collect depends on how you use our Site and Services. "Personal information" refers to data that identifies, relates to, or could reasonably be linked to you. Below are the categories we collect:

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Information You Provide Directly

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This may include:

• Contact details (name, email, phone number, address)

• Order and billing details

• Account login information (username, password, security questions)

• Shopping behavior (items viewed, added to cart or wishlist)

• Customer support interactions (e.g. messages sent through our contact forms)

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Some Site features require this data, and not providing it may limit your access to certain functions.

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Information Collected Automatically

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We also collect certain information through cookies and similar technologies. This includes data about how you access and use our Site, such as:

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• Device and browser information

• IP address and network data

• Pages visited and interaction patterns

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Data from Third Parties

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We may also receive personal information through third-party services we use, such as:

• E-commerce platforms and support systems 

• Payment processors that manage transactions on our behalf

• Marketing platforms and analytics providers

• Online tracking tools used by us or our partners (such as cookies, web beacons, SDKs)

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We treat third-party data in accordance with this policy but cannot guarantee the accuracy of third-party data or their privacy practices. Please refer to their respective policies for more information.

How We Use Your Information

We may use your information in the following ways:

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To Provide Services and Fulfill Orders:
Including processing payments, managing orders, sending transaction updates, account creation, shipping, returns, and customer reviews.

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For Marketing and Promotions:
To send promotional communications via email, text, or post, and to deliver tailored ads across platforms.

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For Security and Fraud Prevention:
To detect and respond to unauthorized activity or breaches. You are responsible for safeguarding your login credentials and notifying us of any suspected compromise.

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For Communication and Support:
To respond to your inquiries and feedback and to maintain and enhance our customer relationship with you.

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Cookies and Tracking Technologies

We use cookies and similar tools to provide and improve our Services. These help us:

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• Recognize returning users

• Save preferences

• Conduct analytics

• Customize advertising

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For example, Stripe, our payment processor, may set cookies to support secure transactions and ensure functionality of their services. For specific information on Stripe’s cookie use, visit: https://stripe.com/cookies-policy

Your browser may allow you to control or disable cookies, but this may affect the performance and functionality of our Services.

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Sharing of Personal Information

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We may disclose your personal information under the following conditions:

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• With service providers (e.g., hosting, payments, shipping, analytics)

• With marketing partners

• When you consent to such sharing, e.g. during social logins or reviews

• Within our corporate group or affiliated businesses

• In connection with legal proceedings, compliance obligations, or business transfers (e.g., mergers or insolvency)

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We do not use sensitive personal information to draw inferences about you.

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User-Generated Content

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Some parts of our Services allow you to post public content such as product reviews. Content shared in these public areas can be accessed by anyone. We cannot control or guarantee how others use or protect this information, and we are not responsible for misuse or inaccuracies.

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Links to Third-Party Sites

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Our Site may contain links to websites operated by third parties. We do not control or endorse the content or policies of these external sites and encourage you to review their privacy terms. Data shared on these platforms may become visible to other users without our control.

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Security and Data Retention

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Although we implement security measures to protect your data, no system is completely secure. Avoid sending sensitive information over unsecured channels.

We keep your information only as long as necessary for business, legal, and operational purposes, such as fulfilling orders, resolving disputes, and complying with obligations.

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Your Rights and Options

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Depending on your location, you may be entitled to certain rights regarding your personal data, such as:

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• Access – Request a copy of the data we hold about you.

• Deletion – Ask for your information to be erased.

• Correction – Request that inaccurate data be updated.

• Data Portability – Obtain and transfer your data elsewhere.

• Restriction – Limit how your data is processed.

• Withdraw Consent – Revoke consent where it has been provided.

• Appeal – Contest decisions we make in response to your data requests.

• Marketing Preferences – Opt-out of promotional emails using the unsubscribe link in our messages.

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To exercise any of these rights, please contact us via the information below. We may need to verify your identity before processing your request.

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We do not treat you differently for exercising your rights. You may also appoint a representative to make requests on your behalf, provided we can verify your authorization.

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Complaints

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If you have concerns about our use of your data, please reach out using the contact details below. If you're dissatisfied with our response, you may contact your local data protection authority, where applicable.

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International Data Transfers

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We may store or process data in countries outside your own. When transferring personal data from Europe, we use approved legal mechanisms such as Standard Contractual Clauses to ensure appropriate protections.

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Last updated: 2 May 2025

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